AlphaScheduler

What is AlphaScheduler for Infor CRM?

Organise your workforce with our web-based Infor CRM Calendar add-on. Ideal for easily displaying and amending your live mobile workforce schedule.

AlphaScheduler is a web-based extension of Infor CRM’s calendar. It displays work to be carried out by Infor CRM users with a simple pop-up for each of the scheduled Activities, Tickets, Ticket Activities and Events highlighting the important information in CRM.

Each task can be dragged and dropped on to other user’s schedules, the times can be extended or reduced and the dates can be adjusted. This automatically updates the ICRM entity with no further input needed from the user.

AlphaScheduler has become integral to the management of our Engineers and Customers and is now at the heart of our system.

UK Materials Manager | Matsuura Machinery

Summary information

AlphaScheduler is ideal for displaying on a 40” display board or larger for everybody to see the work or projects scheduled in for your mobile or in-house teams.
The beauty of AlphaScheduler is its usability, simplicity and configurability. You can configure AlphaScheduler to show:

• Specific types of user (i.e. type: Engineer)
• Specific or multiple types of tasks i.e. Tickets, Ticket activities, Events, Meetings – anything which has a time association in ICRM!
• Colour configuration for different ticket statuses (i.e. Closed, In Process, Ongoing etc.)
• AlphaScheduler perfectly integrates with AlphaMobile to view your mobile workforce's workloads
• Separate tabs for each department to view their workload and active tasks

Before and after picture of a customer's Job management

How it works

AlphaScheduler is a highly flexible product which can be linked to almost any entity in Infor CRM which will need to be visible in the calendar.

Once a scheduled event has been created, for example, a Ticket Activity, this will automatically populate AlphaScheduler.

Since AlphaScheduler lives in a web page, you can access this information from anywhere, from any device.

From within AlphaScheduler, you can:

• Amend the start and end dates & times by adjusting the length of the bar.
• Reassign the ticket to another user by dragging the event to the desired user in the Scheduler.
• View the finer details of the activity (i.e. notes, description, start and end times, ticket ID), by double-clicking the bar