What is SalesLogix CRM Software?
SalesLogix is an advanced CRM system (previously known as Sage SalesLogix and is commonly referred to as SLX) that enables companies to acquire, retain and manage customers using its wide range of customer relationship management features. SalesLogix software has won many CRM awards and is renowned for its advanced customisation capabilities.
SalesLogix (rebranded as Infor CRM after its acquisition) delivers integrated sales force automation, marketing, customer service and support automation so you can see a complete view of all customer interactions in one CRM database accessed both in the office and whilst working remotely.
The system can be accessed conveniently via multiple methods, both in the workplace via the on premise version and in the field, it can also be accessed via the Cloud and can be used both online and offline, using laptops and mobile devices. Using Infor SalesLogix CRM can quickly make a positive difference to your business, yielding a high ROI.
Download the SalesLogix Brochure.
If you currently use SalesLogix and would like to Upgrade to Infor CRM call us on 0330 043 0140 or email us at info@alphalogics.co.uk
Key Modules within SalesLogix
There are four main modules (similar to the Infor CRM modules) within the system, these manage salesforce automation, marketing, customer service and support. The four modules are:
- SalesLogix Sales – Sales is the core module of the integrated suite. It is a single repository for customer information captured across an organisation that enables users to track all interactions with customers.
- SalesLogix Marketing – Marketing provides end-to-end campaign management and sophisticated reporting and analytical tools designed to identify an organisation’s most profitable customers and shorten the sales cycle.
- SalesLogix Service – Customer Service provides the advanced issue tracking and resolution tools you need to quickly resolve customer questions, issues and requests, and deliver a high-quality customer experience.
- SalesLogix Support – Support provides advanced issue tracking and resolution tools, enabling you to exceed customer expectations and internal performance goals.
Features of SalesLogix Sales
Sage SalesLogix (now Infor CRM Sales) helps drive opportunities through the sales cycle by automating activities such as follow-up calls, letters, and literature fulfilment, based on sales and marketing processes you define.
Key Features Include
- Account and Contact Management
- Opportunity Management
- Advanced Outlook Integration
- Sales Process Automation
- Forecasting and Reporting
- Calendar and Activity Management
- Plus much more
Features of SalesLogix Marketing
By capturing rich, timely data from customer interactions across an organisation, you can develop and execute meaningful marketing programmes that drive results.
Key Features Include
- Campaign Management
- Segmentation & Groups
- Lead Management
- Web Lead Capture
- Lead Qualification
- Workflow Automation
- Email marketing
- Plus much more
Features of SalesLogix Customer Service
Customer Service provides the advanced issue tracking and resolution tools you need to quickly resolve customer questions, issues and requests, and deliver a high quality customer experience.
Key Features Include
- Ticket Management
- Service Contract Management
- SpeedSearch/Knowledge Base
- Activities and Communication
- Reporting
- Notification and Alerts
- Web Customer Portal
Features of SalesLogix Support
Support provides advanced issue tracking and resolution tools, enabling you to exceed customer expectations and internal performance goals.
Key Features Include
- Account and Contact Management
- Ticket Management
- Support Contract Management
- SpeedSearch/Knowledge Base
- Defect tracking
- Return Material Authorisations (RMA)
- Standard Problems and Resolutions
SalesLogix benefits Mobile users
SalesLogix is an Integrated Customer Relationship Management (CRM) suite that includes Sales, Marketing, Customer Service and Support automation services. SalesLogix Mobile extends CRM capabilities to mobile devices, delivering rich functionality and the real-time convenience of wireless. SalesLogix Mobile provides a robust mobile platform for instant access to critical customer information.
SalesLogix Mobile allows full account, contact, opportunity and ticket management from the handheld device so employees always have access to the most up-to-date customer information, whether in the office or on the road.
Upgrading to Infor CloudSuite CRM
Since Infor acquired SalesLogix and rebranded the product as Infor CloudSuite CRM many SalesLogix users have upgraded to Infor CRM, as it offers many new features and enhancements since it was acquired from Sage. To get a quote on upgrading call AlphaLogix on 0330 043 0140 and we will be able to provide full costings and a migration plan.
Why Choose AlphaLogix?
AlphaLogix has been one of the largest and most established SalesLogix and Infor CRM partners in the UK and our CRM specialists have a huge amount of experience in migrating existing SalesLogix sites to Infor CRM. We also offer training for both systems and provide excellent on-going support, development and customisation services.
Our CRM experts can help you discover how Infor CRM can be setup to improve your customer relationship management processes. We can provide an initial personalised 1-1 demonstration as well as fully justified costs and pricing for your requirements.
Call us today to organise a demo of Infor call us on 0330 043 0140 or email us at info@alphalogics.co.uk. We will help you through every step of the implementation process, including training and support.
