What is Dynamics 365 Customer Service?
Microsoft Dynamics 365 Customer Service is a module for Dynamics 365 CRM designed for customer service automation that focuses on managing and tracking customer service operations of an organisation providing you with a 360-degree customer view.
The Dynamics 365 Customer Service module enables you to manage your customer support and case management activities whilst increasing cross-team collaboration and employee effectiveness, whilst helping to improve the level of customer service and loyalty.
Customer Service integrates with other important modules in Dynamics CRM, such as Microsoft Dynamics 365 Sales, Dynamics 365 Customer Insights, Dynamics 365 Marketing and Operations.
The Service module will help your organisation to manage your call centre and customer support cases:
- Resolve customer issues faster – Improve first-call resolution through intelligent, unified routing that uses AI and rules to classify, prioritise, and assign customer support inquiries to the best-suited agent.
- Improve case management – Increase employee effectiveness and cross-team collaboration while delivering personalised experiences that drive customer loyalty.
- Evolve field service management – Innovate new business models by transitioning from reactive to proactive and predictive service engagements and frictionless self-service.
Download the Dynamics 365 Customer Service Brochure
Contact us on 0330 043 0140 or email us at info@alphalogics.co.uk to discuss Microsoft Dynamics 365 CRM or to organise a meeting, consultation call or demonstration.
Dynamics 365 Customer Service - Improve agent productivity with process automation tools
What is Microsoft Dynamics 365 Customer Service Used For?
Microsoft Dynamics 365 Customer Service is used by organisations to strengthen customer loyalty and improve customer care. The software helps call centres, customer support agents, help desks, client account managers, tech support departments, relationship managers, implementation specialists, IT support, and other customer facing employees.
Popular Dynamics 365 Customer Service product capabilities that businesses use:
- Case management
- Self service
- Customer portal
- Manage multiple customer conversations at once
- Support ticket management
- Knowledge management
- Embedded intelligence
- Analytics and reporting
- Omnichannel add-in support
Improve Customer Satisfaction with Dynamics 365 Customer Service Insights
Product Features and Capabilities for Dynamics 365 Customer Service
There are two versions of the customer service module, Professional and Enterprise, both versionsâ share a set of core common features, with Dynamics 365 Customer Service Professional having more product capabilities.
Both the Professional and Enterprise versions have these common features
- Case management
- Knowledge management
- SLAs
- Templates
- Unlimited number of users
The Enterprise version has All features of the Professional set, but these extra capabilities
- Unified service desk
- Embedded intelligence
- Context-driven suggestions
- Service gamification
- Customization and extensibility
- Portals
- Analytics and KPI reporting
Contact us on 0330 043 0140 or email us at info@alphalogics.co.uk to discuss Microsoft Dynamics 365 CRM or to organise a meeting, consultation call or demonstration.
